Know Your Customer Policy

 

1. Introduction

 

1.1. Via using Our Service You agree that You are hereby notified that Company may carry out verification procedures, whether itself or through third parties. You may be requested to provide Company with documents at the deposit stage and/or the withdrawal stage (or both) or at any other stage at the sole discretion of Company, such as a copy of Your passport or other identification documentation as part of the KYC procedures.

 

1.2. The Company may also request any documentation previously provided which would have later on expired or would no longer be valid for any reason, or to request any additional KYC documentation for any reason and at any time. Your Player Account may be blocked or closed if You do not provide requested information or documents or if such information or documents You provide is/are found false or misleading. Company reserves the right to close Your Player Account and withhold any funds held in Your Player Account until the Company verification process is complete.

 

1.3. Company may request additional information for performance of Your KYC such as Your age, identity, address and additional contact details, including Your place of residence, Your place from where You intend to access the Website, if other than Your place of residence, relevant payment information, all of which must be true and correct.

 

1.4. We shall have the right to make a phone call to the number provided by You in the course of registration of Your Player Account, which at Our own discretion may be a necessary part of the KYC procedure. Until the full verification of Your Player Account no withdrawals, payouts (cashouts) will be processed.

 

1.5. We reserve the right to verify You using the services and verification systems of third parties, who are contracted by the Company and will act accordingly to our policies and applicable laws.

 

1.6. It is Your sole responsibility to ensure that the information You provide is true, complete and correct and You hereby represent and warrant to Company that the information provided is true, complete and correct.

 

2. Types of Due Diligence checks

 

2.1. The Company is aligned with the anti-money laundering regulations and rules on prevention of terrorism financing and aims to run checks of its clients according to the best industry practices and international regulations. Based on international regulations and internal guidelines, the Company defines the particular risks that a client may pose to the Company, which defines the scrutiny of due diligence checks. For this reason, the Company reserves the right to request extra documentation to identify and verify its clients, along with any confirmations of the funds, address or identity, as may be needed from time to time. By continuing using the Website, the User agrees to such policy and undertakes to provide those documents and information to be requested from the Company.

 

3. Requirements for documents and their verification

 

3.1. The Company employs Client identification procedures to verify the true identity and address of its Clients. The primary objective of "Know Your Client" (KYC) procedures, particularly for anti-money laundering purposes, is to confirm that the potential Сlient is who they claim to be. The Company conducts thorough KYC procedures for all Сlients to ensure it has sufficient information to confidently identify and understand the individuals it engages with.

 

Verification of identity (Proof of Identity)

3.2. The Company’s identity verification process aims to confirm key details about the Clients, including their full name, date and place of birth, nationality, and the specifics of their identification document issued by their country of origin. Clients are required to submit a photo or scan of the original document certifying their identity. We accept one of the following documents as proof of identity: ID card (both sides), national passport (all relevant pages), passport (page with photo), or permanent resident card (both sides).

 

3.3. The document provided must contain the following information: the issuing country, serial number, date of issue, expiry date, gender, first name, last name, and date of birth. All scanned copies or photos must be made from the original documents, in color, unedited by photo editing software, and free from artifacts such as glare or blur. The document details must be clear and readable. Only documents that are currently valid will be accepted.

 

3.4. During the identity verification process, the Company will:

• Checks the Client on PEP and sanctions list;
• Authenticate the document by comparing its features against a knowledge base of valid documents;
• Verify the document’s validity and legality through public registers or third-party services, where applicable;
• Inspect the scanned or photographed document for signs of editing;
• Ensure the completeness and accuracy of the information provided by the Client;
• Cross-check the client’s details against sanctions lists, PEP lists, terrorist lists, blacklists, and existing client databases to prevent double registration.

 

Verification of address

3.5. The Company's address verification process is designed to confirm the Client's permanent or temporary residence. Clients must provide a photo or scan of the original document confirming their address. We accept one of the following documents as proof of address: bank statement, utility bill, tax document, address registration document issued by local authorities, government-issued document, or court documents. The list of documents is not exhaustive and the Company retains the right to request two or three of those documents listed above, without informing of any reason.

3.6. The document provided must contain the following information: the Client’s full name, postal address, date of issue (not older than 90 days), and, where applicable, a stamp and signature from the issuing organization. All scanned copies or photos must be made from the original documents, in color, unedited by photo editing software, and free from artifacts such as glare or blur. The document details must be clear and easily readable.

3.7. During the address verification process, the Company will:

• Authenticate the document by verifying its validity and legality.
• Check the scanned or photographed document for signs of editing.
• Ensure all required details are present.
• Confirm that the Client’s name on the address document matches the name on the identity verification document.
• Verify that the document was issued within the last 90 days.

 

Verification of the Source of funds

3.8. The Company has a process in place to verify the source of wealth (SOW). This verification is crucial to ensure the origin and legitimacy of the funds. Examples of acceptable sources of wealth include:

• A payslip dated within the last 3 months;
• Tax return or income statement;
• Employment contract, dated and signed by the parties, indicating the amount of salary;
• Service agreement, dated and signed by the parties, indicating the terms of payment;
• Invoices for the last 3 months;
• A bank statement confirming the receipt of income, indicating the sender and purpose of payment;
• A copy of the purchase and sale agreement;
• A document confirming the sale of shares or withdrawal of funds;
• Document confirming the receipt of dividends: minutes of the board meeting, dividend register;
• Certificate of inheritance with a copy of the will;

The above list is not exhaustive and the Company retains the right to request extra documents or confirmation, including two or three documents at a time.

 

3.9. During the source of wealth verification process, the Company will:

• Authenticate the documents provided by verifying their validity and legality.
• Inspect the scanned or photographed documents for signs of editing.
• Ensure all required details, such as the client’s name and financial information, are present and accurate.
• Confirm that the Client’s name on the SOW document matches the name on the identity verification document.
• Assess the credibility of the source of wealth and ensure that it aligns with the Client's financial profile.

 

3.10. All of the mentioned above documents shall be provided by the Client to the Company during the time specifically set by the Company to the Client. Failure to provide the requested documents within the specified timeframe, or refusal to do so, may result in permanent Player Account closure.

 

Verification with a selfie photo

3.11. Selfie photo verification is used to ensure that the verification documents genuinely belong to the Client. The Client must provide a photo of themselves holding the identification document used for verification (proof of identity) next to their face. This verification can be required to be passed separately or in conjunction with other verification procedures, including but not limited to identity or payment method verification.

 

3.12. The selfie photo must meet these requirements:

• The Client must be holding the verification document in the photo.
• The Client’s face must be fully visible within the frame.
• The document must be held vertically, with all its details clearly legible.

 

3.13. During the selfie photo verification, the Company will verify:

• That the person in the photo matches the individual in the identification document.
• That the document in the selfie is the same as the one used for identity verification.
• That there are no signs of editing using photo editing software.
• That the photo's EXIF data is present, and the creation date matches the current date.

 

Verification of a payment method

3.14. In addition to the above-mentioned verifications, the Company reserves the right, at its sole discretion and for the purpose of enforcing its KYC and AML policies, to request verification of the Client’s payment method(s). This may include, without limitation, submission of copies or screenshots of bank cards, digital wallet account details, bank account statements, or confirmation letters from the respective financial institution.

 

3.15. The Client must ensure that all submitted payment method documentation clearly shows:

• The account holder’s full name (matching the registered Client account).
• The issuing institution’s name or logo.
• Only the first 6 and last 4 digits of any card number (other digits must be obscured).
• The date of issue or transaction, where applicable.

 

3.16. The Company may request further details if necessary, and employees may conduct additional checks based on the situation.

 

3.17. The Company reserves the right, at its sole discretion and at any time, to request verification of a Player’s identity and/or Source of Funds (SOF), in order to ensure compliance with its internal Know Your Customer (KYC) and Anti-Money Laundering (AML) policies, as well as applicable legal and regulatory obligations. Such verification may include, without limitation, submission of government-issued identification documents, proof of residence, bank statements, payslips, tax returns, or other documents deemed necessary by the Company to reasonably establish the lawful origin of funds used for gambling activities. Failure to provide sufficient documentation or to pass the verification procedure may result in suspension of the account, withholding of withdrawals, or permanent account closure, at the Company’s sole discretion.

 

3.18. The Company shall retain the right to request additional information or documentation at any time in order to ensure ongoing compliance with applicable anti-money laundering (AML), counter-terrorist financing (CTF), and other regulatory obligations under EU and local law.

 

4. Contact Us

Should You have any complaints regarding Our KYC Policy or regarding the investigations conducted on Your account or Your identity, please contact Us: support@yohoslot.com